Customer Service Centre
The Ministry of Education’s Customer Service Centre (CSC) provides a convenient one-stop service point for students and the public to obtain information and services related to education matters.
Location
The Customer Service Centre is located on the podium block of the MOE Building. Walk-in customers are served at the Service Centre, while call-in customers can speak to a Customer Service Executive by calling the hotline at 6872 2220.
Singapore 138675
Fax: +65 67755826
To facilitate your visit to the Customer Service Centre, please bring along your NRIC or passport. These will be exchanged for a security pass.
Operating Hours
Monday - Friday: 8am to 6pm
Saturday: 8am to 1pm
Sunday & Public Holidays: Closed
Service Centre
Walk-in customers are served by Customer Service Executives in the Service Centre. The Service Centre serves as a first point of contact with the Ministry of Education for students and the public to enquire on the following matters:
In addition to being served by the Customer Service Executives, customers can also use the self-help terminals to access the Ministry’s website to seek information and make online submissions of applications and requests.
With the varied range of services, walk-in customers are able to obtain the information they seek or complete their transactions by visiting the Ministry of Education’s headquarters.
Call Centre
Call-in customers are served by Customer Service Executives in the Call Centre, which serves as a one-stop point for information. The Call Centre is equipped with a range of IT applications to enable the Customer Service Executives to answer call-in queries effectively. The public can call-in for assistance on the following issues:
Administrative Issues
- enquiries on application for school tuckshop stalls.
Edusave Schemes
- requests for information on Edusave Scholarships, Merit Bursaries, etc.
Examination Matters
- requests for statement of results for PSLE, N, O, A Level Examinations;
- enquiries on registration of private candidates for GCE N, O and A Level Examinations.
Finance Matters
- enquiries on school fees and miscellaneous fees;
- enquiries relating to tuition grants for admission to local polytechnics and universities.
Recruitment
- enquiries on the Teaching Staff scheme;
- enquiries on the Executive & Administrative Staff scheme
Scholarships
- requests for information on ASEAN Secondary and Pre-University Scholarship Schemes and the Hong Kong Scholarship Scheme.
School Admission
- information provided includes admission to school (Primary, Secondary, Junior College & Centralised Institutes) for Singaporeans, returning Singaporeans and international students.
School Matters
- enquires on the relocation, closure and merger of schools;
- the registration of kindergartens and private schools;
- admission into Special Education schools
- assistance schemes